Effective Date: 30 June 2026
Thank you for purchasing from Samantha Formai
We are committed to providing high-quality digital products and excellent customer service. Please read this Refund & Returns Policy carefully before making a purchase.
By purchasing a digital product from our website, you agree to this policy.1. Digital Products
Our products include, but are not limited to:
- eBooks
- Downloadable guides
- Digital workbooks
- Printable resources
- Educational materials
- Other downloadable digital content
2. No Returns
As all products sold on our website are digital downloads, we do not accept returns once a purchase has been completed.
Once a digital file has been downloaded or accessed, it cannot be returned.3. Refund Eligibility
Refunds are generally not available for digital products after purchase.
However, we may consider a refund in the following circumstances:
- You were charged more than once for the same order.
- You purchased the same product multiple times by mistake.
- The product cannot be downloaded due to a technical issue that we are unable to resolve.
- The downloaded file is corrupted or incomplete, and we cannot provide a working replacement.
- We are required to provide a refund under applicable consumer protection laws, including the Australian Consumer Law.
4. Non-Refundable Situations
Refunds will generally not be provided for:
- Change of mind.
- Purchasing the wrong product.
- No longer wanting the product.
- Not reading the product description before purchase.
- Incompatibility with your device when the required system requirements were clearly stated.
- Failure to download the product after the download period has expired due to customer inaction.
- Personal preferences regarding writing style, opinions or content.
- Accidental purchases where the product has already been downloaded.
5. Technical Support
If you experience problems accessing or downloading your purchase, please contact us before requesting a refund.
We will make reasonable efforts to:
- Provide a new download link.
- Resolve download issues.
- Replace damaged or corrupted files.
- Assist with accessing your purchased product.
6. Australian Consumer Law
Nothing in this Refund & Returns Policy limits or excludes your rights under the Australian Consumer Law (ACL).
If a digital product has a major fault, is not as described, or fails to meet consumer guarantees provided under applicable law, you may be entitled to a repair, replacement or refund.
Your statutory rights remain unaffected by this policy.7. Chargebacks
If you believe your payment was made in error, please contact us before initiating a chargeback through your payment provider.
We are committed to resolving payment issues promptly and fairly.
Fraudulent or unjustified chargebacks may result in the suspension or termination of your account and future purchases.8. Refund Processing
If a refund is approved:
- Refunds will be issued using the original payment method whenever possible.
- Processing times may vary depending on your payment provider.
- Banks and payment providers may require additional time before the funds appear in your account.
9. How to Request a Refund
To request a refund, please contact our support team and include the following information:
- Full name
- Email address used for the purchase
- Order number
- Date of purchase
- Product name
- Description of the issue
- Any screenshots or supporting information, if applicable
10. Contact Us
If you have any questions about this Refund & Returns Policy or require assistance with your purchase, please contact us.
Website: Samantha Formai
We aim to respond to all enquiries within a reasonable timeframe and will work with you to resolve any issues as quickly as possible.
Thank you for choosing Samantha Formai